This policy explains what WP Agent collects when a business uses it to talk with its customers, how that information is used, and the choices people have. It is a draft and will be replaced by the final policy before public launch.
Who we are
WP Agent is software that helps a business answer its customers on channels such as WhatsApp, Messenger, Instagram, and its own website, with an AI agent and the business’s own team. The business that connects its channels decides what its customers can ask and controls its data in WP Agent.
Information we collect
- Account information from people who sign up or sign in, such as name, email address, mobile number, and, with Google sign-in, the basic profile Google shares.
- Channel connection details a business authorizes, such as Facebook Page, Instagram account, and WhatsApp account identifiers and the access tokens Meta issues for them. Tokens are stored encrypted.
- Customer conversations on connected channels: messages, comments, attachments, delivery status, and the identifiers those platforms assign to each customer.
- Business content the business adds, such as products, prices, policies, orders, and posts it schedules.
- Technical records such as logs and error reports needed to run and secure the service.
How we use information
- To receive and send messages, comments, and posts for the business on the channels it connected.
- To let the AI agent answer customers using the business’s own information, and to hand conversations to the business’s team.
- To keep the service secure, prevent abuse, fix problems, and meet legal obligations.
We do not sell personal information and do not use customer conversations to advertise to anyone.
Information from Meta platforms
When a business connects Facebook, Messenger, Instagram, or WhatsApp, WP Agent receives only the data needed to provide the features that business turned on, and uses it only for that business. We follow the Meta Platform Terms and Developer Policies.
Sharing
- Service providers that run the service for us, such as hosting, AI model providers that generate replies, and email delivery, under contracts that limit their use of the data.
- The platforms a business connected, when sending its messages, comments, or posts.
- Authorities, when the law requires it.
Retention and deletion
We keep information for as long as the business uses WP Agent or as the law requires, then delete it. Anyone can ask us to delete their information; see the data deletion page.
Contact
Questions about this policy: [email protected].